Privacy Policy tpower3 — Our Commitment to Your Privacy

1 Introduction

Tpower3 operates under the domain tpower3.win and provides a wide range of online gaming services including Live Casino, Slots, Sports Betting, and bingo. Your privacy matters greatly to us, and we are committed to protecting the personal data you entrust to us.

This Privacy Policy clearly and transparently explains the types of personal information tpower3 collects, the purpose of collection, how it is used, who it is shared with, and how it is protected. We also outline your rights regarding that data and how to contact us should you have any concerns.

This Policy takes effect from 1 January 2026 and applies to all tpower3 platform users regardless of access method — whether via web browser, Android or iOS mobile app, or any other device.

2 Information We Collect

Tpower3 collects your personal information through several means, including information you provide directly during registration, information generated automatically as you use the platform, and information we receive from legitimate third parties.

Information you provide directly:

• Registration Information: Full name, email address, phone number, date of birth, username, and chosen password.
• KYC Verification Documents: A copy of your MyKad, passport, or other identity document requested during the identity verification process.
• Financial Information: Bank account number, digital wallet details, or other payment information required for deposits and withdrawals.
• Communications with Support: Records of live chat conversations, email inquiries, and feedback you have submitted to the tpower3 support team.

Information collected automatically:

• Device Data: Device type, operating system, phone model, and screen resolution.
• Network Data: IP address, internet service provider (ISP) name, and approximate geographic location.
• Session Data: Login and logout times, pages visited, games played, and session duration.
• Transaction Data: A complete record of all deposits, withdrawals, and wagering activity made within your account.

3 How We Use Your Data

Tpower3 uses collected information solely for legitimate and necessary purposes in operating the platform and delivering the best service to you. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your account, verifying identity, and processing logins securely.
• Payment Processing: Processing deposits and withdrawals accurately and securely through your chosen payment method.
• Fraud Detection: Identifying and preventing fraudulent activity, money laundering, or system abuse that could harm you and the platform.
• Customer Support: Answering inquiries, resolving technical issues, and handling complaints efficiently and effectively.
• Platform Improvements: Analyzing usage patterns to improve tpower3's design, performance, and features over time.
• Marketing Communications: Sending information about promotions, bonuses, and special offers — only if you have consented to receive such communications.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including financial reporting requirements.

4 Cookies & Tracking Technologies

Tpower3 uses cookies and similar tracking technologies to enhance the user experience, maintain your login session, and analyse platform usage patterns. Cookies are small text files stored on your device by your web browser.

Types of cookies used by tpower3:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use tpower3 — most frequently visited pages and errors encountered — to help us improve the platform.
• Functional Cookies: Remembering your preferences such as language, theme, and display settings to deliver a more personalized experience.
• Analytics Cookies: Helps us understand aggregate user behavior to make better product decisions.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some areas of the tpower3 platform.

5 Information Sharing

Tpower3 takes the security of your information seriously. We do not sell or rent your personal data to any third party for their own commercial purposes. However, there are limited situations where we may need to share your information:

• Payment Service Providers: Required transaction information is shared with payment processors to enable deposits and withdrawals to be processed securely.
• Game Providers: Minimum required game data is shared with game software providers to ensure casino, slot, and sports functions operate correctly.
• KYC Services: Identity verification documents are shared with verified third-party KYC checking services and are subject to strict confidentiality agreements.
• Legal Authorities: tpower3 will disclose required information to the relevant authorities when mandated by law, court order, or to prevent financial crime.
• Professional Advisors: Lawyers, accountants, and auditors bound by professional confidentiality obligations may access certain information within the scope of their work.

6 Data Security

Tpower3 invests seriously in security infrastructure to ensure your personal data is always protected from external and internal threats. Key security measures we implement include:

• Full Data Encryption: All data stored on tpower3 servers is encrypted using AES-256 standards, and all data in transit is protected by TLS 1.3.
• Strict Access Control: Personal data is accessible only by staff who require it for their duties, and all access is logged and audited.
• Periodic Penetration Testing: tpower3 conducts regular security testing including penetration testing by independent security experts.
• 24/7 Monitoring: Automated security monitoring systems operate around the clock to detect and respond to threats in real time.
• Data Backup: Data is regularly backed up to a secure, separate location to ensure rapid recovery in the event of a system failure.
• Two-Factor Authentication: 2FA is available and strongly recommended for all accounts as an additional layer of protection.

7 Data Retention Period

Tpower3 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we retain your data for the period required by applicable Malaysian law, typically between 5 to 7 years for financial records.

• Financial Transaction Records: Retained for a minimum of 7 years after account closure as required under Malaysian financial law.
• KYC Documents: Retained for the duration of the active account and 5 years after closure for anti-money laundering (AML) compliance.
• Activity Logs: Technical logs and gameplay session data are retained for 12 months for audit and dispute resolution purposes.
• Support Communications: Customer support chat records are retained for 2 years to help resolve disputes and train staff.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

Once the retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

8 Your Rights Regarding Personal Data

As a tpower3 member, you have several important rights regarding your personal data that we fully respect:

• Right of Access: You have the right to obtain a copy of the personal data tpower3 holds about you. Requests can be made via your account settings or through our support team.
• Right to Rectification: If any of your personal information is inaccurate or outdated, you have the right to request immediate correction.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data. This right is subject to tpower3's legal obligations to retain certain records.
• Right to Object to Marketing: You may object to the use of your data for direct marketing purposes at any time, with no penalty.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another platform.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

9 Children's Privacy

Tpower3 strictly prohibits use of the platform by individuals under 18 years of age. We do not knowingly collect or process personal data of children below the stipulated age limit.

If tpower3 finds that we have collected information from someone under the age of 18, we will take immediate action to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered a tpower3 account are advised to contact our support team immediately.

10 Changes to This Privacy Policy

Tpower3 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, applicable legislation, or new platform features.

Any material changes to this Privacy Policy will be communicated to registered members via:

• In-app notifications on tpower3 the next time you log in.
• Email sent to the address registered to your account.
• A prominent notice on the main page of this Privacy Policy.

Changes take effect at least 7 days after notice is issued, unless the change is required immediately for security or legal reasons. Continued use of tpower3 services after the effective date constitutes acceptance of the updated terms.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how tpower3 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly in the tpower3 app or website — the fastest way to get a response.
• Privacy Email: [email protected] — for formal written enquiries about your personal data.
• General Support: [email protected] — for general enquiries regarding your account and services.

Tpower3 is committed to responding to all privacy-related enquiries within 3 business days. For requests requiring more in-depth investigation, we will provide status updates within the stipulated timeframe.